Troubleshooting

Emails Not Sending

If you can receive email but can't send, the issue is usually with your SMTP configuration or authentication.

Check Your SMTP Settings

Compare your email client's outgoing server settings against the values in your welcome email:

  • SMTP server: Should match exactly (check for typos)
  • Port: Use 587 (STARTTLS) or 465 (SSL/TLS) — not port 25
  • Authentication: Must be enabled
  • Username: Your full email address (not just the local part)
  • Password: Your mailbox password (not your account login password)

Common Mistakes

  • Using port 25 (blocked by most ISPs and hosting providers)
  • Entering just "yourname" as the username instead of "[email protected]"
  • SSL/TLS mismatch between port and encryption type

Try Our Webmail

If you can send from webmail but not your email client, the issue is definitely in the client's SMTP configuration. If webmail also fails to send, contact support.

Check for Error Messages

Your email client should show an error message when sending fails. Copy that error text and include it in your support ticket — it helps us diagnose the issue quickly.

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